At Chand Chakor Mega Mart (CC Mega Mart), we strive to ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds, returns, or exchanges may be accepted.
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## **2. Eligibility for Refund**
Refunds or exchanges are only applicable in the following cases:
* Product received is **damaged or defective**
* Wrong product delivered
* Expired product (if applicable)
Customers must inform us within **24–48 hours** of purchase or delivery.
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## **3. Non-Refundable Items**
The following items are generally **non-refundable**:
* Perishable goods (fruits, vegetables, dairy items, etc.)
* Opened or used products
* Personal care items (if opened)
* Items purchased during special sales/offers (unless defective)
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## **4. Return Conditions**
To be eligible for a refund or exchange:
* Product must be **unused and in original condition**
* Original packaging and tags must be intact
* Valid purchase bill/invoice is required
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## **5. Refund Process**
* Once the return is approved, the refund will be processed within **3–7 business days**
* Refund will be issued via:
* Original payment method (UPI / Card / Online)
* Or store credit (if applicable)
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## **6. Cash Purchases**
For cash purchases, refunds may be provided as:
* Cash refund (at store discretion)
* Or store credit / exchange
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## **7. Delivery Orders**
For ecommerce/delivery orders:
* Customers must report issues at the time of delivery or within the allowed timeframe
* Pickup/replacement will be arranged if applicable
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## **8. Cancellation Policy**
* Orders can be cancelled before dispatch/processing
* Once shipped or prepared, cancellation may not be possible
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## **9. Late or Missing Refunds**
If you haven’t received your refund within the stated time:
* Check your bank/UPI account
* Contact your payment provider
* Then reach out to us for support
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## **10. Contact Us**
For any refund or return-related queries, please contact our store directly through official communication channels.
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## **11. Policy Updates**
CC Mega Mart reserves the right to modify this Refund Policy at any time without prior notice.
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